Customer FAQ

About the Product:

Thank you for your recent purchase. Each bag is made from hand selected genuine leather and crafted in the colonial city of Leon, Nicaragua by our team of leather artisans. Each piece has its own distinct markings. No two pieces are alike.

Caring for Your Product:

Please note this is a natural product, color may rub off. To clean your leathers and snakeskins, wipe with a soft dry cloth.  To clean your calf hair wipe the surface with a clean dry cloth, wiping with the grain of the hair.  Some shedding may occur from everyday use.

Returns & Shipping: 

Merchandise may be exchanged or returned for a full refund within 30 days of delivery provided product is unused, unworn, and is in original saleable condition. We accept product returns shipped from United States and Canada. Used merchandise cannot be returned unless defective. Customer is responsible for return shipping costs. Please allow 10-14 days for processing returns.  


We hope you enjoy your purchase.  We take pride in our craftsmanship.  Each product carries a 1 year warranty from manufacturer defects. If you should have a problem, ship it back to us and we will repair it or replace it for free.  Please contact our customer service team. Provide us with a copy of proof of purchase and a photo of item showing problem. The limited warranty does not cover damages as a result of normal wear, water damage, or accidents.